Deputy Head of Operations – London

Posted by on Dec 3, 2021 in | Comments Off on Deputy Head of Operations – London

JOB LISTING / Deputy Head of Operations – London
Deputy Head of Operations
London, United Kingdom – £50k-60k

Our city based client is looking for a Deputy Head of Operations to join their Operations Team.


  • Overall responsibility for operational activities and Financial crime activities.
  • In charge of UK Retail and Corporate Banking operations responsible for issuing guidance on management of operations.
  • Monitoring of Back Office work
  • Monitoring of Help-Desk (including monitoring of calls, training the help desk staff) operated in UK at present
  • Monitoring of IT -Set up, operation and maintenance
  • Authorization of all non- treasury SWIFT outwards above £500,000.
  • Reconciliation of Nostro Accounts and management of Swift users
  • Handling of Death Claim Cases
  • Customer Complaints Handling
  • Monitor debit balances in Current account, un-approved overdraft, sundry and suspense accounts etc.
  • Correspondent banking
  • Follow up of Operations Review Reports of the branches
  • Issuing guidance and support for Credit Payment Recovery, image clearing
  • Liaising with NatWest (our banker) for reconciliation, clearing etc.
  • Provide guidance and support for Cash Remittance activities (G4S), ATM Installation and Management, Safe Deposit
  • Vaults/Lockers installation at branches.
  • Handling of Customer Complaints
  • Monitoring and Managing of outsourced activities relating to operational matter.
  • Member of HIOC meeting.
  • Dealing with external bodies and their queries unless they are compliance/Financial Crime related.
  • Preparation and providing guidance regarding new guidelines and circulars for handling operational matters in the bank
  • Managing and assisting in generation of statement
  • Communication with customers on periodical changes to account terms and Conditions

Languages required:





CV Submission
+44 (0) 1892 547069

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